Per promo-material order, you are obliged to include at least the basic package (SILVER pack) (except for reprints). This means that you can count on creating the necessary print files, containing one design, with one correction round. This is usually sufficient if you only want to print a logo and a slogan or little text on a material. We also recommend a specific package for each product, based on our estimate & experience of creating all products. If a customer needs more time than the pack he paid for, that is of course also possible, but we always try to stay within the set budgets, so that you as a customer can be sure of the final cost.

Starting with the GOLD pack, you can count on 2 designs, and/or 1-2 correction rounds. We recommend this for more complex designs, which are a bit more than just a logo and a slogan.

For the DIAMANT pack you can count on 2 designs, and/or 1-3 correction rounds. You will continue to choose this diamond pack when it comes to more complex designs, or when you want a more creative approach, special backgrounds, colour transitions, icons, etc....

For more detailed information about our packs, please visit the 'Design and Beyond' page.

You can do this at 2 different times:

• When placing your order, you will get an automatic refresh of the order confirmation page. Here you can immediately upload your logo, pdf's of previous material or any other interesting information we need to realise a first design. As soon as we have these elements, we can start.
• Don't have all that information at hand? No problem at all. First find everything together and then log back into the platform. In the top right corner under 'my account' you have a tab 'orders'. When you click on your order, you will see all the information about it. When you scroll down, under the "billing and shipping" section, you will see a light blue button where you can upload your files. There you can upload everything we need to get started.
  PS: For logo files, we ask you to supply not only jpg or png, but also the high resolution files, usually created in Adobe Illustrator. These are the vectorial files created by your designer or previous agency. If you don't have this, no problem, just send us what you have and we'll let you know if it's usable. If not, we will let you know if it fits within the design package you have chosen.

Add the delivery address in step 1 of the order. Check the box "Ship to another address" and add the delivery address if it is different from the billing address. You can also enter your 'billing address' and 'delivery address' in your profile, then we will use this as standard for subsequent orders.

PS: after the final statement and payment, you can no longer change this address, because we work with an automated process.

Of course, if you have an order with a high print run and/or a large surface area, it is possible to request a quotation. We aim to provide you with a concrete quote within one working day.

Send us an e-mail with a clear description of the order.

Yes, you can! While completing your order, you can indicate in the 'billing and shipping' section exactly what you want. In the field below 'extra info' you can describe what items you want and how we can package them. You do have to pay an extra charge for this. We will try to make you an offer within two working days.

Please note that this option is not available for urgent orders.

As soon as you order more than one print of the same material, a volume discount is automatically deducted from the shopping basket. Due to the diversity of our range, the volume discount differs per product and material.

For larger orders, we also offer an additional 20% discount on print with free delivery, as soon as you have more than 1000 Euro in print costs. Please use the coupon "hello20".

The platform knows whether you are a business customer or a private individual, provided that you have completed your customer details correctly.

The rule is as follows:

- For business customers from the Netherlands who provide a VAT/KVK number, no VAT will be charged at checkout.
- VAT will be charged to private customers in the Netherlands.
- For Belgian customers, VAT will be charged both for private and business customers.

Of course, we haven't hidden them from you. In the top right corner under 'my account' you have a tab 'orders'. As soon as an order has been completed and sent, you can download your invoice here. We will also send you a digital invoice as soon as an order has gone into production.

This is of course annoying. Please send us an email to hello@marketingshelfie.com with the relevant invoice or order number, and we will resolve this quickly for you.

We will transfer the amount to you using the payment method you used before. Did you pay with iDEAL? Then we will transfer the amount back into your account within two working days. Still haven't received anything after five working days? That is not the intention, something must have gone wrong. Please contact us.

First check whether the amount has already been debited to your account. Has it not? Then feel free to place the order again. The items in your shopping cart will be saved.

Do you have doubts or can't find your way? Don't hesitate to contact us. We will be happy to help you.

Yes, most of the items in our range can be delivered urgently if you approve the design before 14:30. But, there's no such thing as a free lunch! For this fast service you pay a rush fee.

Yes, our ONB delivery service delivers to any location. Have your order delivered where you want, no location is impossible. Please pass on the order number, the name and telephone number of the contact person at the location via hello@marketingshelfie.com.

Yes, this is also possible. When completing your order, you can indicate in the 'billing and shipping' section - in the field "additional information" at the very bottom - that it is an order with multiple delivery addresses.

Send us a detailed list of addresses immediately afterwards (we deliver throughout Europe), so that we can quickly provide you with a customised quote. Tip: download your excel template here, fill it in and send it to hello@marketingshelfie.com.
Please note: this may have an impact on the predetermined delivery date and is not available for rush orders.

At Marketing Shelfie you purchase a design package that includes a print (and delivery) of a certain material.

Two phases can be distinguished:

DESIGN: IF no hours have been spent on design, you can still cancel the order. We will then refund you the full amount.

PRINT: Once we have received your approval on the design and placed your final order, this triggers an automatic process that prevents us from making changes or cancellations. Once something goes into print, you cannot cancel it. In this case, we advise you to make a correct, new order as soon as possible.

Please assess the damage within 24 hours, take pictures (detailed + packaging) and send them immediately to hello@marketingshelfie.com. We will investigate the case, and if the damage is indeed due to the printing process and transport, we will deliver a new product within the normal printing terms.

If you identify and report what went wrong with your delivery within 24 hours at hello@marketingshelfie.com (detailed photos and a scan of the order form), we will deliver the correct material within the normal printing times.

Every delivery service mixes this in a different way:

PostNL: The driver will try to deliver your parcel to your neighbours. If this does not succeed, your package will go directly to the nearest pick-up point. There will be no second delivery attempt.

DHL: The driver will try to deliver your package at your neighbours. If this is not successful, they will try again the next working day. If the second delivery attempt also fails, your package will be delivered to the nearest pick-up point.

ONB: The ONB driver also tries to deliver your package at your neighbours. If this doesn't work out, they'll come back to you with your package the next working day. In most cases, they will contact you to find a solution.

It's easy peasy! As soon as your order is shipped, you will receive the shipping confirmation in an e-mail. This makes it easy for you to track the shipment. With this unique link you can follow exactly when your order was sent, where it is and when it will be delivered.
You can also go to your account to look at your order, where the tracking number will be added as soon as it is available. That way you have all the information you need in one place. No more searching for that particular e-mail in a crowded mailbox.